Organize and manage customer interactions effectively

Our Omnichannel CRM solution enables you to stay organized and manage all your customer interactions in one place, providing a 360-degree view of your customers across all channels.

ERM Customer Portal Resolve issues

Consistency is Key

Let your team provide a seamless and consistent customer experience, regardless of the channel used

Up-to-Date Data

Maintain complete and up-to-date customer and prospect data, which helps team members better understand customers and personalize their interactions.

Follow-Up Power

Follow up on leads generated by the marketing team more effectively, using the CRM system to track communication and progress through the sales funnel.

Multi-Channel Mastery

Communicate with customers and prospects across multiple channels more efficiently, ensuring that all interactions are logged and easily accessible

Collaborative Campaigns

Collaborate more effectively with marketing and other team members to develop targeted sales campaigns, improving the effectiveness of their campaigns.

Efficient Deal Management

Prioritize and manage deals more efficiently, using the CRM system to monitor deal status, assess the likelihood of closing, and prioritize follow-up tasks.

Overcome Objections

Manage customer objections and inquiries more effectively, using the CRM system to log and track all communication and ensure timely follow-up, improving customer satisfaction.

Take control of the entire customer journey

Connect with customers on popular channels from one platform, delivering a consistent experience with Email, Website Live-Chat, Social Media Platforms like Facebook, Twitter, WhatsApp, Instagram, and Line.

Live Agent Chat

Add a simple and elegant live chat to your website, enabling customers to connect with you in real-time.

Programmatic and AI-powered Chatbots

Reduce workload and improve customer service by building your own programmatic chatbot or integrating with AI platforms like Dialogflow or Open AI

Connect external platforms

Connect with external communication tools and popular social media platforms, supercharging your workflow and enabling seamless communication.

Omnichannel inbox

Connect with customers across any channel and manage all your conversations from one place, enhancing customer satisfaction and streamlining your workflow.

Team collaboration

Collaborate and manage conversations using a shared inbox, enabling your team to work together and provide the best possible customer service.

Fully-fledged CRM

Use the power of the ERM Hub as your CRM backend, centralizing customer information and helping you make data-driven decisions.

Omnichannel CRM - Live Mobile Chat

Keep up with evolving customer expectations

Our Omnichannel CRM solution helps you stay ahead of the competition and keep up with evolving customer expectations by providing a seamless and personalized customer experience across all channels, enabling you to focus on building relationships and driving growth.

From first touch to lasting impression

Empower your managers with the data and insights

Real-Time Monitoring

Stay on top of the team's performance with real-time updates, giving managers the power to make informed decisions and adjustments to the team's strategy.

Data Analytics

Turn data into actionable insights, identifying trends, performance issues, and areas for improvement to optimize the team's performance.

Targeted Coaching

Deliver personalized feedback and guidance that improves team skills and results, using the data and insights provided by the Omnichannel CRM solution.

Seamless Collaboration

Work with other departments to ensure a seamless customer experience, using the Omnichannel CRM solution as a central platform for communication and data sharing.

Task and Goal Management

Assign tasks and set goals that align with specific targets and objectives, using the Omnichannel CRM solution to track progress.

Resource Management

Make informed decisions about team size, budgets, and other tools, using data and insights to allocate resources effectively.

Automation that boosts your bottom line

Our Omnichannel CRM solution provides a better customer experience, streamlines sales processes, and improves collaboration, helping you increase your revenue and profitability.  Streamline sales processes, from lead generation to deal closing, ensuring that nothing falls through the cracks. And with better collaboration between teams, you can work more efficiently, make data-driven decisions, and continuously improve your sales process. Choose our Omnichannel CRM solution to take your sales performance to the next level.

Maximize the value of your data with ERM BI

Everything you need to lead your business to success.

Designed to help executives and top management make informed decisions, improve collaboration, and achieve their revenue goals.

Performance Insights

Receive regular updates on key performance metrics, such as lead generation, deal progress, and revenue generated, using the Omnichannel CRM solution to stay informed and make data-driven decisions.

Customer Satisfaction Monitoring

Monitor customer satisfaction levels and identify areas for improvement, using the Omnichannel CRM solution to ensure a high level of customer satisfaction and loyalty.

Accurate Sales Forecasting

Review and update sales forecasts on a regular basis, using the Omnichannel CRM solution to provide accurate data and insights that inform business strategy.

Improve Behavioral Analysis

Analyze trends and patterns in customer behavior, using the Omnichannel CRM solution to identify new opportunities or areas of concern, and adjust business strategy accordingly.

Enhance Goal Alignment

Align the sales strategy with overall business goals, using the Omnichannel CRM solution to track progress and adjust the strategy as needed to achieve business objectives.

Discover Market Opportunities

Identify new market opportunities and develop targeted sales campaigns, using the Omnichannel CRM solution to stay ahead of the competition and drive growth.

Discover how businesses in diverse industries implemented an Omnichannel CRM

ZdravieTech Streamlines Sales Processes

ZdravieTech is a medical device manufacturer based in Slovakia that specializes in producing innovative and high-quality medical devices for healthcare professionals and patients.

ZdravieTech was struggling with an inefficient and fragmented sales process, resulting in missed opportunities and lost revenue. They were using multiple disparate systems to manage their sales pipeline, which made it difficult for their sales team to get a complete view of their customers and prospects.
The Omnichannel CRM solution provided ZdravieTech with a centralized platform for managing its sales processes. The solution integrated data from multiple channels and provided the sales team with a complete view of their customers and prospects. The customizable deal stages and pipelines helped them prioritize and manage deals more effectively, resulting in increased revenue.

Minik Moda Improves Customer Engagement and Loyalty

Minik Moda is a renowned Turkish company that specializes in designing and producing high-quality kids’ fashion and apparel.

Minik Moda was struggling with customer engagement and loyalty, as they were not able to effectively communicate with their customers across multiple channels. They were using different systems for different channels, resulting in a disjointed customer experience.
The Omnichannel CRM solution provided Minik Moda with a centralized platform for managing its customer interactions across all channels. The solution enabled them to communicate with customers via email, phone, chat, social media, and more, and all interactions were automatically logged and synced with the CRM system.

Perla Immobilier Improves lead management

Perla Immobilier is a leading residential real estate developer based in Morocco, dedicated to providing high-quality and innovative housing solutions to its clients.

Perla Immobilier struggled to efficiently manage leads from different sources, such as website inquiries, emails, and phone calls. This led to missed opportunities, delays in responding to potential customers, and a lack of visibility into the sales pipeline.

Perla Immobilier implemented Omnichannel CRM’s lead management solution to streamline their sales process and improve customer engagement. The solution automatically captures and assigns leads from various sources, allowing the sales team to quickly respond to inquiries and follow up with potential customers in a timely manner. The customizable deal pipelines enable Perla Immobilier to easily track and manage leads through each stage of the sales cycle.

Experience the Power of Our Omnichannel CRM Solution

Take the first step towards improving your sales processes and growing your business. Schedule a free consultation today.

Made for your industry

Empowering your omnichannel CRM across all sectors

Service Businesses

Sector Industry

Industry & Manufacturing

Distribution & Trading

Sector Retail

& E-Commerce

Sector Real Estate

Real Estate Development

Sector Construction

Construction & Site Management