Organize and manage customer interactions effectively
Our Omnichannel CRM solution enables you to stay organized and manage all your customer interactions in one place, providing a 360-degree view of your customers across all channels.
Consistency is Key
Let your team provide a seamless and consistent customer experience, regardless of the channel used
Take control of the entire customer journey
Connect with customers on popular channels from one platform, delivering a consistent experience with Email, Website Live-Chat, Social Media Platforms like Facebook, Twitter, WhatsApp, Instagram, and Line.
Live Agent Chat
Add a simple and elegant live chat to your website, enabling customers to connect with you in real-time.
Programmatic and AI-powered Chatbots
Reduce workload and improve customer service by building your own programmatic chatbot or integrating with AI platforms like Dialogflow or Open AI
Connect external platforms
Connect with external communication tools and popular social media platforms, supercharging your workflow and enabling seamless communication.
Omnichannel inbox
Connect with customers across any channel and manage all your conversations from one place, enhancing customer satisfaction and streamlining your workflow.
Team collaboration
Collaborate and manage conversations using a shared inbox, enabling your team to work together and provide the best possible customer service.
Fully-fledged CRM
Use the power of the ERM Hub as your CRM backend, centralizing customer information and helping you make data-driven decisions.
Keep up with evolving customer expectations
Our Omnichannel CRM solution helps you stay ahead of the competition and keep up with evolving customer expectations by providing a seamless and personalized customer experience across all channels, enabling you to focus on building relationships and driving growth.
From first touch to lasting impression
Empower your managers with the data and insights
Automation that boosts your bottom line
Our Omnichannel CRM solution provides a better customer experience, streamlines sales processes, and improves collaboration, helping you increase your revenue and profitability. Streamline sales processes, from lead generation to deal closing, ensuring that nothing falls through the cracks. And with better collaboration between teams, you can work more efficiently, make data-driven decisions, and continuously improve your sales process. Choose our Omnichannel CRM solution to take your sales performance to the next level.
Everything you need to lead your business to success.
Designed to help executives and top management make informed decisions, improve collaboration, and achieve their revenue goals.
Performance Insights
Receive regular updates on key performance metrics, such as lead generation, deal progress, and revenue generated, using the Omnichannel CRM solution to stay informed and make data-driven decisions.
Customer Satisfaction Monitoring
Monitor customer satisfaction levels and identify areas for improvement, using the Omnichannel CRM solution to ensure a high level of customer satisfaction and loyalty.
Accurate Sales Forecasting
Review and update sales forecasts on a regular basis, using the Omnichannel CRM solution to provide accurate data and insights that inform business strategy.
Improve Behavioral Analysis
Analyze trends and patterns in customer behavior, using the Omnichannel CRM solution to identify new opportunities or areas of concern, and adjust business strategy accordingly.
Enhance Goal Alignment
Align the sales strategy with overall business goals, using the Omnichannel CRM solution to track progress and adjust the strategy as needed to achieve business objectives.
Discover Market Opportunities
Identify new market opportunities and develop targeted sales campaigns, using the Omnichannel CRM solution to stay ahead of the competition and drive growth.
Discover how businesses in diverse industries implemented an Omnichannel CRM
ZdravieTech Streamlines Sales Processes
ZdravieTech is a medical device manufacturer based in Slovakia that specializes in producing innovative and high-quality medical devices for healthcare professionals and patients.
ZdravieTech was struggling with an inefficient and fragmented sales process, resulting in missed opportunities and lost revenue. They were using multiple disparate systems to manage their sales pipeline, which made it difficult for their sales team to get a complete view of their customers and prospects.
ZdravieTech was struggling with an inefficient and fragmented sales process, resulting in missed opportunities and lost revenue. They were using multiple disparate systems to manage their sales pipeline, which made it difficult for their sales team to get a complete view of their customers and prospects.
The Omnichannel CRM solution provided ZdravieTech with a centralized platform for managing its sales processes. The solution integrated data from multiple channels and provided the sales team with a complete view of their customers and prospects. The customizable deal stages and pipelines helped them prioritize and manage deals more effectively, resulting in increased revenue.
Minik Moda Improves Customer Engagement and Loyalty
Minik Moda is a renowned Turkish company that specializes in designing and producing high-quality kids’ fashion and apparel.
Minik Moda was struggling with customer engagement and loyalty, as they were not able to effectively communicate with their customers across multiple channels. They were using different systems for different channels, resulting in a disjointed customer experience.
Minik Moda was struggling with customer engagement and loyalty, as they were not able to effectively communicate with their customers across multiple channels. They were using different systems for different channels, resulting in a disjointed customer experience.
The Omnichannel CRM solution provided Minik Moda with a centralized platform for managing its customer interactions across all channels. The solution enabled them to communicate with customers via email, phone, chat, social media, and more, and all interactions were automatically logged and synced with the CRM system.
Perla Immobilier Improves lead management
Perla Immobilier is a leading residential real estate developer based in Morocco, dedicated to providing high-quality and innovative housing solutions to its clients.
Perla Immobilier struggled to efficiently manage leads from different sources, such as website inquiries, emails, and phone calls. This led to missed opportunities, delays in responding to potential customers, and a lack of visibility into the sales pipeline.
Perla Immobilier implemented Omnichannel CRM’s lead management solution to streamline their sales process and improve customer engagement. The solution automatically captures and assigns leads from various sources, allowing the sales team to quickly respond to inquiries and follow up with potential customers in a timely manner. The customizable deal pipelines enable Perla Immobilier to easily track and manage leads through each stage of the sales cycle.
Experience the Power of Our Omnichannel CRM Solution
Take the first step towards improving your sales processes and growing your business. Schedule a free consultation today.
Made for your industry
Empowering your omnichannel CRM across all sectors
Service Businesses
Industry & Manufacturing
Wholesale,
Distribution & Trading
Retail
& E-Commerce
Real Estate Development
