Easy, Accessible, and Secure
The ERM Customer Portal provides an intuitive, self-service solution that allows customers to quickly and easily find answers to their questions, track transactions, and request support when needed.
Don't let bad customer care 'bug' you
ERM Customer Portal was built to cure your customer service woes.
Always-on support
Access help anytime, anywhere. Provide your customers with access to support resources at any time of the day or night, allowing them to find solutions to their problems quickly.
Reduce costs, increase value
Save money while enhancing customer experience. Self-service support is often less expensive than traditional support channels like phone or email, allowing your businesse to save on support costs.
Empower your customers
Give them the tools to help themselves. Empower your customers to find solutions on their own, which can lead to greater satisfaction and loyalty.
Speedy solutions
Give quick answers and resolutions to issues. Allow your customers to quickly find the information they need, reducing the time it takes to resolve their issues.
Streamline support
Decrease support volume and increase efficiency. Enable your businesses to prioritize and allocate resources to focus on more critical areas of support.
Stand out from the crowd
Give your business a competitive edge. Set your business apart from competitors, giving you a competitive advantage in the marketplace.
Resolve issues efficiently and effectively
With personalized support, a comprehensive knowledge base, and AI-enhanced chatbots, the ERM Customer Portal helps customers resolve issues quickly and effectively, without the need for extended wait times or phone calls.
Make customer management effortless
Optimize your customer support workflow with a user-friendly portal
Full Self-service
Allow your customers to find answers to their questions and resolve issues on their own through a comprehensive knowledge base, FAQs, and other self-service resources.
Personalized dashboard
Provide your customers with a personalized dashboard that displays relevant information, such as order history, account information, and support tickets.
Multiple support channels
Offer multiple channels of support, such as live chat, email, phone, and social media, to meet the needs of different customers.
Customizable notifications
Allow your customers to set up notifications, such as order status updates, support ticket updates, and promotions, and enable them to choose how and when they receive these updates.
Mobile optimized
The customer portal is optimized for mobile devices, allowing customers to access information and support while on the go. With an intuitive and easy-to-use interface that allows customers to quickly find what they're looking for and complete tasks efficiently.
ERM Hub as a backend
Connect your portal to the Cloud platform that delivers an all-in-one management solution. Unleashe the power of over 50 modules to create the most extensive and scalable backend.
Discover how the ERM Customer Portal is empowering businesses in various sectors
Streamlining Customer Management for Barid Cash
Barid Cash is a leading financial services company based in Morocco that offers a comprehensive range of services, such as money transfers, bill payments, and other financial transactions, to its customers.
Barid Cash was facing challenges in managing customer inquiries and support requests, which resulted in long response times and frustrated customers.
The ERM Customer Portal allowed Barid Cash to streamline its customer management process, making it easier for customers to access information and receive support. This resulted in faster response times, improved customer satisfaction, and a more efficient support process.
Improving Customer Communication for Emerald Haven
Emerald Haven Assisted Living is a reputable assisted living residence provider located in Ireland, dedicated to providing exceptional care and support to seniors in a comfortable and safe environment.
Emerald Haven Assisted Living is facing difficulties in communicating effectively with the families of its residents, causing stress and concern for family members who want to stay informed about their loved one’s well-being.
The ERM Customer Portal helped Emerald Haven Assisted Living to improve communication with families by providing an intuitive, self-service solution that allows them to quickly and easily find answers to their questions, track transactions, and request support when needed.
Enhancing Data Visibility for ZdravieTech
ZdravieTech is a medical device manufacturer based in Slovakia that specializes in producing innovative and high-quality medical devices for healthcare professionals and patients.
ZdravieTech was facing challenges in accessing customer data in real time, which resulted in slow decision-making and limited ability to improve its offerings.
ZdravieTech was facing challenges in accessing customer data in real time, which resulted in slow decision-making and limited ability to improve its offerings.
The ERM Customer Portal allowed ZdravieTech to enhance its data visibility, providing real-time access to customer data. This allowed the company to make informed decisions, improve its offerings, and increase customer satisfaction. Additionally, the portal provided customers with a platform to manage their accounts and receive support, which improved the overall customer experience.
Improve overall customer experience
The ERM Customer Portal helps customers save time and effort by providing them with a one-stop shop for all their support and information needs, reducing the need for multiple interactions with customer support and streamlining the support process.
With multi-language support, personalized notifications, and a user-friendly interface, the ERM Customer Portal keeps customers connected with your business, increasing engagement and building stronger relationships.
Discover
ERM Customer Portal
in Action
Ready to see ERM Customer Portal in action?
Schedule a guided demo today and see how ERM Customer Portal can transform your customer services.
Made for your industry
Empowering customers services across all industries
Service Businesses
Industry & Manufacturing
Wholesale,
Distribution & Trading
Retail
& E-Commerce
Real Estate Development
